Self Service Portal

Register to access your account online

Registration is easy...

Register to Access your Northern Ireland Water Account On-Line.



Registration is easy. All you need is:

· Name on your Account, Exactly how it appears on your water bill

· The first 8 numeric digits of your Customer Reference Number  (You call NIW on 08457 440088 to obtain this)

· Postcode of your Supply Address

· Email Address that you will use as your Login Address

· Telephone Number that we can contact you on if necessary

· Secure Password

The password must be at least 8 characters long annd contain 3 of 4 types of characters:

1. Lowercase

2. Uppercase

3. Numbers

4. Special characters such as ^&*(){}[]

Password is case sensitive and cannot contain user email.


Once registered you can:

· View the account balance

· View the payment plan of individual schedules

· View bill and payment history

· View Desludging Request History

· Process a new Desludging Request

· Pay a Bill

· Manage Account Details



Refer to the Terms and Conditions of Registration


If you have any problems during registration you can contact our Customer Relation Centre on 08457 440088 and we can talk you through the process.







Customer Information

hintDomestic customers please enter the Surname of the Account holder. Commercial Customers please enter the 'Company Name'
hint You will find this on the top of your bill. Or Contact the NIW contact centre for details.
hint The postcode of any of your Supply Addresses.
hint Valid email address.
hint Confirm your email Address.
hint Please select the appropriate telephone type for the number
hint Choose a Username to log in with.
hint The password must be at least 8 characters long and contain 3 of 4 types of characters:
  1. Lowercase
  2. Uppercase
  3. Numbers
  4. Special characters such as !#$%^&*(){}[]
Password is case sensitive and cannot contain user email.
Use of this website is provided subject to the following Terms and Conditions:
1.       Access to and use of this website is provided by Northern Ireland Water Limited.(Hereinafter referred to as NI Water) on and subject to the following Terms and Conditions.
2.       By accessing any part of the website, you shall be deemed to have accepted these Terms and Conditions in full at the date of your first use of the website. If these Terms and Conditions are not accepted in full the use of this website must be terminated immediately. Any continued use of this website shall be deemed acceptance by you of these Terms and Conditions.
3.       These Terms and Conditions were last updated in September 2013. NI Water reserves the right to change these Terms and Conditions at any time by notice on its website. You shall regularly review the information placed on the website to ensure that you obtain timely notification of any such changes. Continued use after changes have been posted shall be deemed to constitute your acceptance of the amended Terms and Conditions and you will be legally bound by them.
4.       You agree to use this website only for lawful and proper purposes, and in a manner which does not infringe, restrict or limit the rights or enjoyment of this site or inhibit the use of the website by any third party. In particular, but without limitation, you must not do anything which is unlawful, or which may harass or cause distress or inconvenience to any person or disruption of the normal flow of dialogue within this website or transmit any material which is or may be obscene, offensive or indecent.
5.       Although reasonable care has been taken to ensure the accuracy and electronic integrity of this website and its content, NI Water accepts no liability for loss of any kind incurred as a result of reliance on the information or opinions provided within the website and no warranty is given by NI Water, express or implied, arising out of the content of the website including without limitation fitness for purpose or satisfactory quality. Although NI Water aims to update this website regularly, any material on the website may be out of date at any given time, and NI Water is under no obligation to update such material.
6.       While NI Water endeavors to ensure that the website is normally available 24 hours a day uninterrupted and error free, NI Water will not be liable if for any reason the website is unavailable for any time or for any period.
7.       NI Water accepts no responsibility for the content on any website to which a hyperlink from this website exists. All links are provided with no warranty, express or implied, for the information provided within them. For the avoidance of doubt after you leave this website (whether knowingly or not) NI Water can no longer be responsible in any way for any material that you encounter and excludes to the fullest extent permitted by law all liability that may arise with respect to or as a result of such material causing any damage, costs, injury or financial loss of any kind.
8.       The use and accessing of certain facilities, pages and areas of this website may be subject to additional specific Terms and Conditions.
9.       All rights, including without limitation, copyright, in the form and content of this website are owned by Northern Ireland Water Limited, unless otherwise stated. Neither the names Northern Ireland Water, NI Water, the NI Water logo nor any other proprietary rights of NI Water contained in this website may be used in any way, including, without limitation, in advertising or publicity in respect of the distribution of any of the information contained in this website without the prior written approval of NI Water and nothing in this website constitutes a licence to use any such rights in any way except as expressly permitted herein.
10.   This website is governed by and construed in accordance with the law of Northern Ireland. All disputes arising shall be submitted to the exclusive jurisdiction of the courts.  All enquiries should be addressed to through our online enquiry form.
11.   Northern Ireland Water Ltd (Company number NI054463) has its registered office at Westland House, Old Westland Road, Belfast, BT14 6TE

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