Self Service Portal

Customer Details
hint Person requesting the service.
hint Number you wish to be contacted on in relation to the request.
Property Details
hint Postcode for premises that the request relates to.

Septic Tank Desludge Request 1 of 5

Shown below are the last two requests completed against the chosen property. Northern Ireland Water domestic customers are entitled to one free desluging request per year. If you continue on with the request and are due to get charged we will advise you before you complete the request.

Northern Ireland Water would also like to advise you of the following:

  • We aim to carry out the service within 12 working days.
  • The service we provide is the removal of up to 4.5m3(990 Gallons) of sludge from the base of the tank, NOT a full empty. In older tanks, it is important that the scum layer is not disturbed and that some sludge remains so that the waste treatment process can continue. The level of liquid waste in the tank will largely remain unchanged.
  • Should you continue with the request a docket will be left, confirming that the service has been completed.

NI Water would remind customers that children and animals should be kept well away from the septic tank before, during and after the desludging process.

Please note you will be charged for this Septic Tank Desludging request.

All domestic customers are entitled to one free request a year. Please contact the Northern Ireland Water Customer Relation Centre on 03457440088 if you wish to discuss further.
We aim to complete all standard requests within 12 working days, and all urgent requests within 3 working days.

Do you wish to continue?
You currently have a request in process. We aim to complete all standard requests within 12 working days, and all urgent requests within 3 working days.
Too many desludge requests in a very short period of time. To make a new desludge request please wait 20 minutes.
No previous requests have been processed against the selected property. If this is the first time you wish to request this service for the chosen property then contact Northern Ireland Water Customer Relation Centre on 03457440088.